Technical Support Information

Register your product :

In order to help us to better serve you in the future, please register here. A registration number is not mandatory. You'll have access to our updates and exclusive members offers.

 

Infinite Player technical support:

The Infinite Player and its compatible sound libraries are powered by Native Instruments Kontakt Player 2.

  • To authorize your product, please register through the NI Service Center application installed when running your Infinite Player Setup.  See Manual for Registration assistance. 
  • If you are having installation, configuration or usage problems with Infinite Player, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
  • Download the Infinite Player manual here.

Drum Masters Products technical support:

All Drum Masters libraries are  powered by the Infinite Player (Kontakt Player 2).  For more info on your Infinite Player please see the Infinite Player section of this support page.


Ocean Way Drums Expandable technical support:

Ocean Way Drums Expandable Player is powered by Kontakt Player 2.

  • To authorize your product, please register through the NI Service Center application installed when running your OWD Expandable Setup.  See Manual for Registration assistance.
  • Windows XP/Vista users can download the latest version of the OWD Library Installer here.
  • If you are having installation, configuration or usage problems with OWD Expandable, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
  • Installing OWD Expandable from a Download
  • Download the Ocean Way Drums Expandable manual here.

Ocean Way Drums (Original Gold/Platinum Versions) technical support:

Ocean Way Drums is powered by Kontakt Player 2.

  • To authorize your product, please register through the NI Service Center application installed when running your Ocean Way Drums Setup.  See Manual for Registration assistance. 
  • If you are having installation, configuration or usage problems with Ocean Way Drums, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
  • Here are the 3 user manual updates :
  • Ocean Way Drums Gold and Platinum Updates.  These updates are for registered Ocean Way Drums Gold and Platinum (Original Version) Users.  Please contact Support@SonicReality.com requesting your Gold or Platinum Update and we will send you a link ASAP to download this update. 

-  The Platinum Update comes with Updated IMAP/GM patches as well as China and Splash Cymbals.

-  The Gold Update comes with Updated IMAP/GM patches, China and Splash Cymbals and Bonus Kicks.


Sonic Reality/IK Multimedia Product technical support:

Sampletank, SonicSynth 2, SampleTron, Sample Moog and Miroslav Philharmonik interfaces are all powered by IK Multimedia.


Sonic Capsules technical support:

 Sonic Capsules are multi format libraries that use a program called UFO (universal format outputter).  For more information on this please contact Support@sonicreality.com .

 

 


SR product technical support

For questions or concerns regarding other specific sound libraries or the sonicreality.com website, please contact the Sonic Reality technical support team at Support@Sonicreality.com.

email: support@sonicreality.com 
toll free: 800-232-6186 
outside the U.S. 954-846-9447 (10am-6pm EST Monday-Friday) 
address inquiries to : 1153 Sawgrass Corp. PKWY
Sunrise, FL 33323