Technical Support Information

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• Create an account with Sonic Reality please register here.
• If you already have an account, please Login here.

The Infinite Player and its compatible sound libraries are powered by Native Instruments Kontakt Player 2.

• To authorize your product, please register through the NI Service Center application installed when running your Infinite Player Setup.  See Manual for Registration assistance. 
• If you are having installation, configuration or usage problems with Infinite Player, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Download the Infinite Player manual here.

All Drum Masters libraries are  powered by the Infinite Player (Kontakt Player 2).  For more info on your Infinite Player please see the Infinite Player section of this support page.

• Infinite Player MUST first be installed and registered to use your Drum Masters products.
• READ ME Before Installing Drum Masters from Disc.
• READ ME Before Installing Drum Masters from Download here.
• Download the Drum Master Manual here.
• Updated IMAP Mapping Image
• Download the latest Drum Masters patches (updated 4/2009):
  Silver | Gold | Platinum
  Install this update with your Infinite Player Library Installer.  For further support in updating, contact Support@SonicReality.com
• updated DM product chart

Ocean Way Drums Expandable Player is powered by Kontakt Player 2.

• To authorize your product, please register through the NI Service Center application installed when running your OWD Expandable Setup.  See Manual for Registration assistance.
• Windows XP/Vista users can download the latest version of the OWD Library Installer here.
• If you are having installation, configuration or usage problems with OWD Expandable, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Installing OWD Expandable from a Download
• Download the Ocean Way Drums Expandable manual here.

Ocean Way Drums is powered by Kontakt Player 2.

• To authorize your product, please register through the NI Service Center application installed when running your Ocean Way Drums Setup.  See Manual for Registration assistance. 
• If you are having installation, configuration or usage problems with Ocean Way Drums, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Here are the 3 user manual updates :
• Ocean Way Drums Gold and Platinum Updates.  These updates are for registered Ocean Way Drums Gold and Platinum (Original Version) Users.  Please contact Support@SonicReality.com requesting your Gold or Platinum Update and we will send you a link ASAP to download this update. 

-  The Platinum Update comes with Updated IMAP/GM patches as well as China and Splash Cymbals.

-  The Gold Update comes with Updated IMAP/GM patches, China and Splash Cymbals and Bonus Kicks.

Sampletank, SonicSynth 2, SampleTron, Sample Moog and Miroslav Philharmonik interfaces are all powered by IK Multimedia.

• To authorize your product, please visit the Product Registration Page
• If you are having installation, configuration or usage problems with any of these IK Multimedia products, please email IK Multimedia Technical Support or call (954) 846-9866 (10am-6pm EST Monday-Friday )

 Sonic Capsules are multi format libraries that use a program called UFO (universal format outputter).  For more information on this please contact Support@sonicreality.com .

For questions or concerns regarding other specific sound libraries or the sonicreality.com website, please contact the Sonic Reality technical support team at Support@Sonicreality.com.