Support

Infinite Player technical support:

The Infinite Player and its compatible sound libraries are powered by Native Instruments Kontakt.

• To authorize your product, please register through the NI Service Center application installed when running your Infinite Player Setup. See Manual for Registration assistance.
• If you are having installation, configuration or usage problems with Infinite Player, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Download the Infinite Player manual here.
• Download the Infinite Library Installers (Mac/PC) here.
  

Neil Peart Drums Vol. 1: The Kit technical support:

(Infinite Player version)

• Download the Neil Peart Drums Vol. 1: The Kit Infinite Player manual here.
• Downloaded the latest patches (as of 9/9/10) for Neil Peart Vol. 1: The Kit for Infinite Player here.  Simply download the zip and then drag and drop the zip onto your Infinite Library Installer (available here) to update.

EpiK DrumS technical support:

• Download the EpiK DrumS manual here.
• For those that have purchased EpiK DrumS A Ken Scott Collection, the iconic “Water Gong” sound heard on the Supertramp album “Crime of the Century” was recreated for the product with Bob Siebenberg. As of 6/23/2010 the collection had missing patches for this sound so here is the update. Click here to download the “Water Gong” patches which reference the Percussion samples already in the collection. Simply download the zip and then drag and drop the zip onto your Infinite Library Installer (available here) to update.
• Patch Update (10/29/10): Fixes direct tom settings for Woody Woodmansey kit.  Simply download the zip and then drag and drop the zip onto your Infinite Library Installer – available here – to update.
• Patch Update (10/29/10):  Fixes direct tom settings for Terry Bozzio kit.  Simply download the zip and then drag and drop the zip onto your Infinite Library Installer – available here – to update.

Infinite Foundation technical support:

• Users who have downloaded the Infinite Foundation library prior to June 28, 2010 will require this patch update in order for the FX Tron Foundation instruments to work correctly.  This .zip file can be installed using the Infinite Library Installer, which is available here for your convenience.  (Please note: This update is not required for Infinite Foundation downloads after June 28, 2010.)

Drum Masters Products technical support:

All Drum Masters libraries use the Infinite Player (powered by Kontakt). For more info on your Infinite Player please see the Infinite Player section of this support page.

• Infinite Player MUST first be installed and registered to use your Drum Masters products.
• READ ME Before Installing Drum Masters from Disc.
• READ ME Before Installing Drum Masters from Download here.
• Download the Drum Master Manual here.
• Updated IMAP Mapping Image
• FREE UPDATE! Drum Masters 1 users may upgrade their kit patches to Drum Masters 2 by installing these individual kit updates. New features include advanced round robin, IMAP, GM, V-DRUM and CUSTOM mapping modes, new graphic interfaces, discrete mixing per kit piece, built-in effects and more! (Updated May 2010):
  • Bonzo Beat Multitrack Kit – Update to Drum Masters 2
  • British Rock Snare On Multitrack Kit- Update to Drum Masters 2
  • British Rock Snare Off Multitrack Kit- Update to Drum Masters 2
  • Classic Rock Multitrack Kit- Update to Drum Masters 2
  • Danny Gottlieb Multitrack Kit- Update to Drum Masters 2
  • Ed Greene Multitrack Kit- Update to Drum Masters 2
  • JB Session Sonr Multitrack Kit- Update to Drum Masters 2
  • Jerry Marotta Multitrack Brush Kit- Update to Drum Masters 2
  • Jerry Marotta Multitrack Mallet Kit- Update to Drum Masters 2
  • Jerry Marotta Yam Stick Multitrack Kit- Update to Drum Masters 2
  • John Blackwell Tam Brush Multitrack Kit- Update to Drum Masters 2
  • John Blackwell Tam Stick Multitrack Kit- Update to Drum Masters 2
  • NDV Multitrack Grtsch Kit- Update to Drum Masters 2
  • NDV Mapx Blastks Multitrack Kit- Update to Drum Masters 2
  • NDV Mapx Stick Multitrack Kit- Update to Drum Masters 2
  • NDV Premr Multitrack Kit- Update to Drum Masters 2
  • Ring Beat Multitrack Kit – Update to Drum Masters 2

    Install these updates with the Infinite Player Library Installer, which can be downloaded here.

  Note: These are just kit patches, not samples, and will not work unless you have the original Drum Masters kit samples they relate to. The Multis will show up in a new folder within your Infinite Player folder. DO NOT UNZIP. Install by drag and drop on the Infinite Library Installer.

  More updates for other kits in the Drum Masters series will be made available soon.

For further support in updating, contact Support@SonicReality.com

Ocean Way Drums Expandable technical support:

Ocean Way Drums Expandable Player is powered by Kontakt Player 2.

• To authorize your product, please register through the NI Service Center application installed when running your OWD Expandable Setup. See Manual for Registration assistance.
• If you are having installation, configuration or usage problems with OWD Expandable, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Installing OWD Expandable from a Download
• Download the Ocean Way Drums Expandable manual here.

Ocean Way Drums (Original Gold/Platinum Versions) technical support:

Ocean Way Drums is powered by Kontakt Player 2.

• To authorize your product, please register through the NI Service Center application installed when running your Ocean Way Drums Setup. See Manual for Registration assistance.
• If you are having installation, configuration or usage problems with Ocean Way Drums, please email Support@SonicReality or call (954) 846-9447 (10am-6pm EST Monday-Friday )
• Here are the 3 user manual updates :
• Ocean Way Drums Gold and Platinum Updates. These updates are for registered Ocean Way Drums Gold and Platinum (Original Version) Users. Please contact Support@SonicReality.com requesting your Gold or Platinum Update and we will send you a link ASAP to download this update.

- The Platinum Update comes with Updated IMAP/GM patches as well as China and Splash Cymbals.

- The Gold Update comes with Updated IMAP/GM patches, China and Splash Cymbals and Bonus Kicks.

Sonic Reality/IK Multimedia Product technical support:

Sampletank, SonicSynth 2, SampleTron, Sample Moog and Miroslav Philharmonik interfaces are all powered by IK Multimedia.

• To authorize your product, please visit the Product Registration Page
• If you are having installation, configuration or usage problems with any of these IK Multimedia products, please email IK Multimedia Technical Support or call (954) 846-9866 (10am-6pm EST Monday-Friday )

Sonic Capsules technical support:

Sonic Capsules are multi format libraries that use a program called UFO (universal format outputter). For more information on this please contact Support@sonicreality.com .

SR product technical support

For questions or concerns regarding other specific sound libraries or the sonicreality.com website, please contact the Sonic Reality technical support team at Support@Sonicreality.com.

email:	support@sonicreality.com
toll free:	800-232-6186
outside the U.S.	954-846-9447 (10am-6pm EST Monday-Friday)
address inquiries to :	1153 Sawgrass Corp. PKWY Sunrise, FL 33323